Mail order pharmacy employee program tips and tricks

The Hershey Medical Center Employee Preferred Prescription Drug Plan and Employee Maintenance Mail Order Pharmacy are convenient, low-cost services available to employees with Highmark insurance coverage. Employees who wish to take advantage of the mail order program should review the following pharmacy guidelines.

Getting started 

• New employees or first-time users must complete the Employee Mail Order Prescription Form. The form can be delivered to the secure prescription drop-off box outside the University Physician Center (UPC) Outpatient Pharmacy (Suite 1200, Entrance 4) or faxed to 717-531-3909.
• The form must be signed to approve the storage of the employee’s credit card information.
• Using the Employee Mail Order Pharmacy is a cost-saving benefit. In fact, employees can receive a three-month supply of medication for the price of just two months (a 33% savings).
• Click here to access the Highmark Formulary.

Ordering 

• If requesting a 90-day chronic or maintenance prescription, employees should ask their provider to select “PSHMC Mail Employee 90 Day.” Secure prescription drop-off boxes are located at 30 Hope Drive, Entrance B, Suite 1005 or UPC Pharmacy, Entrance 4, Suite 1200, University Physicians Center. Faxed prescriptions will not be accepted.
• Controlled substance prescriptions should be prescribed electronically by the provider. A 90-day quantity of a narcotic prescription can be filled if it is requested by your physician (doctor of medicine [MD] or doctor of osteopathic medicine [DO]).

Delivery 

• Prescriptions through the Mail Order Pharmacy will be mailed to the employee’s home address within 7 to 10 business days of the request. A 30-day prescription should be obtained from the UPC Pharmacy if a rush is required on the order.
• Notify the pharmacy of an address change.
• Schedule II controlled substance prescriptions are sent via certified mail. A signature is required upon delivery.

Payment 

• Payment is due at the time of service. Packages will not be mailed without payment.
• Flexible spending accounts can be used for payment.

Refills 

• An automated phone system is available for refill requests. Employees can also download the RefillPro mobile application, which allows users to order refills, store information and access directions on a smartphone or tablet. Connect to the pharmacy with the phone number for the pharmacy that handles the prescription:
• Employee Mail Order Pharmacy: 717-531-3909
• University Physician Center Outpatient Pharmacy: 717-531-8094
• Cancer Institute Pharmacy: 717-531-1272
• The app is not available for specialty prescription orders.

Specialty prescriptions 

• Contact the Specialty Pharmacy with any questions at (717) 531-2045.

Questions regarding prescriptions can be emailed to the Maintenance Pharmacy.

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